Charter firmly believes in our values of creating and sustaining a culture that empowers employees, supports teams, values openness and trust and expects ethical and professional behavior in a safe workplace.
From time to time, however, situations may arise that are contrary to these values. Given that Charter is built on the principles of respect and working directly to address issues, we look to you – as employees, customers, vendors, or other valued business partners – to help safeguard Charter's values in these instances. We appreciate your help and support in providing us with information to help address these situations as they arise.
While we hope you would feel comfortable communicating your concerns directly, via our Open Door Policy, we also understand the importance of providing you with an anonymous and confidential mechanism for doing so. Therefore we have established an Ethics and Values Hotline and have engaged Ethical Advocate, an independent third party, to host this hotline for us. The Ethical Advocate service is structured so that you may remain anonymous if you so wish. Please be assured that your confidentiality in these matters is of the utmost importance to us and you will not be retaliated against for voicing any concerns.
You've heard it said many times at Charter Manufacturing, that our most important asset is our people. It is our people that make a difference in all that we do. Thank you for helping us to preserve our unique culture and sustain the values and high ethical standards which are so vitally important to our organization.